To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Walk-in and work-in visits are always welcome, but unless it is an emergency, there may be a difficult-to-predict wait time associated with a walk-in visit. Emergency cases will always receive top priority, and occasional appointment delay may be incurred if we are dealing with an emergency. However, we realize that our clients often have busy lives, and we will always do our very best to make sure each appointment is seen in a timely manner.
Drop-Off Appointment Policy
For your convenience, drop-off appointments are available. A "drop-off" involves bringing your pet to our hospital at a time that is convenient for you, and leaving him/her with us for a predetermined amount of time. We generally prefer that you drop-off your pet as early as possible in the morning (call our staff to find out the earliest time available) so our doctors can examine your pet and still have time to execute any diagnostic tests or treatments, if applicable. Please be sure to leave an accurate and detailed history of what the problem seems to be, or a list of which services you would like your pet to have performed by our staff. Please also let us know which phone number will be best for us to reach you throughout the day. The doctor will perform a complete physical examination on your pet, and then either the doctor or a Veterinary Technician will call you to go over the findings and recommendations. An estimate for additional services or treatments can always be provided upon request.
For the safety of our staff, as well as the health of all animals in our care, we require that all recommended vaccinations be up-to-date. This is especially important when there is failure to have any proof that your pet has been properly vaccinated. We respect that some owners do not wish to vaccinate their pets. In this instance, we may recommend serum blood titers (vaccine efficacy tests) to help see if your pet has adequate protection against certain diseases from previous vaccines. However, please understand that in some situations, you may be asked to sign a waiver that states that you understand consequences that may occur if your pet should unexpectedly bite/scratch someone, and we have no proof of your pet having received proper immunization against Rabies. Most of our patients are exceptionally sweet animals who would never bite a human under normal circumstances... but sometimes animals become fearful at the veterinary office (or are simply in pain) and can behave differently. We have a duty to protect our staff at all times, and appreciate your understanding and cooperation. Exceptions to this will be always be made when the veterinarian feels that a vaccine is not in the best interest of your pet's health.
We kindly ask that all dogs be brought to our hospital on a leash or in a securely-closing pet carrier, and that all cats/rabbits/ferrets/rodents/birds/reptiles be brought in a securely-closing pet carrier. If you do not have an appropriate leash or carrier, please inform our staff prior to bringing your pet into the building so that we may provide one for you to borrow. This is to avoid having your pet get loose or injured in the course of bringing him or her to an unfamiliar or interesting environment with occasionally unpredictable surroundings.
Rescheduling / Cancellation Policy
If you should need to reschedule or chancel your pet's appointment, simply give us a courtesy cancellation phone call no later than 24-hours prior to the scheduled appointment time. This may be done by calling either of our hospitals (Chimacum Valley Veterinary Hospital at 360-385-4488 or the Pet Townsend Veterinary Clinic at 360-379-1133); you may also leave a cancellation message on our voice mail if you happen to be calling after hours. Failure to give us a 24-hour cancellation notice may result in a fail-to-cancel fee being added to your account.
We require full payment at the time that services are rendered. If your pet is to be hospitalized, a deposit equivalent to 50% of the estimated costs of treatment may be collected at the time of leaving your pet at our facility; the balance for services performed will be required at the time of picking up your pet. For your convenience, we accept Visa, MasterCard and Discover, as well as cash and personal checks. We also accept Care Credit as a form of payment-- many of our clients have given us positive feedback over the years in having Care Credit as an option in helping to pay for their pet's unexpected medical fees. Care Credit may even be applied for online prior to bringing your pet to the veterinary hospital.